Banking Ombudsman Scheme, 2002
Central · 2002
Chapter Chapter I
Chapter Chapter II
Chapter Chapter III
Chapter Chapter IV
- S. 12Grounds of complaint.
- S. 13Procedure for filing complaint.
- S. 14Power to call for information.
- S. 15Settlement of complaint by agreement.
- S. 16Award by the Banking Ombudsman.
- S. 17Proceedings before the Review Authority.
- S. 18Directions issued by the Review Authority.
- S. 19Rejection of the complaint.
- S. 20Banks to display salient features of the Banking Ombudsman Scheme for common knowledge of public.
Chapter Chapter V
- S. 21Banking Ombudsman to act as arbitrator.
- S. 22Arbitral proceedings.
- S. 23The claim.
- S. 24The reply.
- S. 25Notification of the first hearing.
- S. 26Pleadings, notifications or communications.
- S. 27Terms of reference.
- S. 28Conduct of arbitral proceedings.
- S. 29New claims.
- S. 30Award by consent.
- S. 31Time-limit for award.
- S. 32Making of award.
- S. 33Notification and enforceability of the award.