Amendment status not verified — confirm the current text below against the official source.
(1) Every Competent Authority shall identify the Designated Official for processing of individual applications received in accordance with the rules made under this Act. (2) All grievances shall be initially examined by the notifi ed Grievance Redressal Authority and where the Grievance Redressal Authority is of the opinion that the Designated Offi cial of the Competent Authority has failed to meet committed service levels without suffi cient and reasonable cause, a fi ne not exceeding twenty-fi ve thousand rupees may be imposed on the Designated Offi cial: Provided that the Designated Offi cial of the Competent Authority shall be given a reasonable opportunity of being heard before any fi ne is imposed. (3) Any fi ne imposed under sub-section (2) shall be collected in such manner as may be prescribed and shall be in addition to any other recourse available to the Government or the Competent Authority under applicable Service Rules: Provided that no fi ne shall be imposed on the Designated Offi cial of the Competent Authority more than once for the same case of non-provision or delay in provision of services.