Amendment status not verified — confirm the current text below against the official source.
In this Act, unless the context otherwise requires,- (a) "entity" means entity as specified in section 2; (b) "G2B Service" means the service provided by an entity to businesses involving requests or applications (whether online or offline) for any benefit, privilege, right, permit, reward, license, concession or for any modification, renewal or extension of the enumerated applications or requests which are acted upon in the ordinary course of business of the entity concerned; (c) "G2C Service" means the service provided by an entity to citizens involving requests or applications (whether online or offline) for any benefit, privilege, right, permit, reward, license, concession or for any modification, renewal or extension of the enumerated applications or requests which are acted upon in the ordinary course of business of the entity concerned; (d) "Government" means the Government of Punjab in the Department of Governance Reforms and Public Grievances; (e) "External Intermediaries" means any individual or agency not officially involved in the delivery of the service and who is not Definitions. PUNJAB GOVT. GAZ. (EXTRA), APRIL 6, 2021 (CHTR 16, 1943 SAKA) 117 authorized by the State Government but who derives or attempts to derive pecuniary gain or other consideration by facilitating the completion of transactions; (f) "Official or Service Provider" means a person employed or deployed in an entity required to perform specific duties and responsibilities related to the provisioning of G2B or G2C Service; (g) "prescribed" means prescribed by rules made under this Act; and (h) "Process Re-engineering" means the redesign or modification of State Government systems, processes and procedures to achieve improvements in efficiency, processing times and quality of service at optimal cost.