Amendment status not verified — confirm the current text below against the official source.
Procedure in respect of complaints before National Commission. —(1) A complaint shall be presented to the National Commission by the complainant in person or by his agent, or be sent by a registered post, addressed to that Commission, containing the following particulars, namely:- (a) the name, description and the address of the complainant; [भाग II—खण् ड 3(i)] भारत का रािपत्र : असाधारण 13 (b) the name, description and address of the opposite party or parties, as the case may be, so far as they can be ascertained; (c) the facts relating to the complaint and when and where it arose; (d) the documents in support of the allegations contained in the complaint; (e) the relief which the complainant claims. (2) Every complaint under sub-rule (1) shall be accompanied by a fee as specified in rule 7. (3) The National Commission shall, while disposing of any complaint before it, follow the procedure and conditions provided under sections 37 and 38, with such modifications as may be considered necessary by it. (4) On the date of hearing or any other date to which hearing may be adjourned, the parties or their authorised agents shall appear before the National Commission, and where- (a) the appellant or his authorised agent fails to appear, the National Commission may, in its discretion, either dismiss the complaint for default or decide it on merits; (b) the respondent or his authorised agent fails to appear, the National Commission may decide the complaint ex-parte on the merits of the case. (5) The National Commission may, on such terms as it deems fit and at any stage of the proceedings, adjourn the hearing of the complaint, but the complaint shall be decided as far as possible within a period of- (a) three months from the date of notice received by the opposite party where such complaint does not require any analysis or testing of commodities; and (b) five months if such complaint requires analysis or testing. (6) In the event of a complaint being disposed of after the period specified in sub-rule (5), the National Commission shall record in writing, the reasons for such delay. (7) If after conducting the proceedings, the National Commission is satisfied with the allegations contained in the complaint, it shall issue order to the opposite party or parties, as the case may be, directing him or them to take one or more of the actions mentioned in sub-section (1) of section 39. (8) The National Commission shall also have the power to direct that any order passed by it, where no appeal has been preferred under section 67 or where the order of the National Commission has been affirmed by the Supreme Court under that section, be published on its website or through any other media and no legal proceedings shall lie against the National Commission or any media for such publication. (9) The State Commission and the District Commission shall follow the procedure specified in this rule, with such modifications as may be necessary, in respect of the complaint before them.