Amendment status not verified — confirm the current text below against the official source.
Redressal of grievances.- (1) The registered Gig Workers are entitled for redressal of two-tier grievances: (a) Against the aggregatoror platform; and (b) Against the Board. (2) A platform based Gig worker in relation to any violation regarding his payouts, deductions, termination etc may file a grievance in person before an Internal Dispute Resolution Committee to be constituted by all registered aggregator or platform as may be prescribed or make a petition through web portal: Provided that, the link to such web portal shall be provided on the platform application of every aggregator or platform registered under this Act. (3) The procedure for the disposal of the petition filed under sub-section (2), shall be such manner as may be prescribed. (4) The Internal Dispute Resolution Committee shall complete its proceedings within fourteen days on receipt of a petition by or on behalf of the aggrieved party and submit a written Action Taken Report to the complainant. (5) If the worker does not receive a written Action Taken Report from the Internal Dispute Resolution Committee within fourteen days of the grievance being filed and/or if the worker is unsatisfied with the redress provided by the Internal Dispute Resolution Committee, the grievance will be forwarded to the board whose decision shall be final. (6) The Internal Dispute Resolution Committee so authorized under sub-section (2), shall upon inquiries, dispose of the said petition by passing an order of redressal within forty five days. (7) A platform based Gig worker registered under this Act, in relation to any grievance arising out of entitlements, Social Security payments and other benefits provided by the Board may file a petition in person before a grievance redressal officer as notified by the State Government, or make a petition through web portal. (8) The procedure for the disposal of the petition filed under sub-section (7) shall be such as may be prescribed. Provided that, the Board may appoint an Ombudsman through a notification. (9) The officer so authorized under sub-section (7), shall upon inquiries, dispose of the said petition by passing an order of redressal. (10) An appeal against the order under sub-section (9) shall lie within ninety days from the date of order before the Appellate Authority, as notified by the State Government: (11) The Appellate Authority shall dispose of the appeal in accordance with such procedure as may be prescribed.