Amendment status not verified — confirm the current text below against the official source.
Powers and functions of the Grievance Redressal Authority,– (1) the Grievance Redressal Authority may: – (a) call for and examine any document which he has reason to believe necessary to redress the grievance of an aggrieved citizen; (b) The Grievance Redressal Authority shall, for the purposes of performing the functions under this Act, have the same powers as are vested in a civil court under the code of civil procedure, 1908 in respect of the following matters, namely:- (i) summoning and enforcing the attendance of any person and examining him on oath; (ii) discovery and production of any document or other material object producible as evidence; (iii) receiving evidence on affidavits; (iv) requisitioning of any public record; (v) issuing commission for the examination of witnesses; (vi) reviewing its decisions, directions and orders; (vii) such other matter which may be prescribed; (2) The Grievance Redressal Authority shall be a quasi judicial authority and dispose off the matters before him summarily. (3) No complaint of the aggrieved citizen shall be entertained by the Grievance Redressal Authority unless the grievance has occurred as a result of deficiency negligence or malfeasance on the part of a office or officer or official or specific irregularity or benefit materially affecting the outcome or specific instance of discrimination is indicated. (4) The Grievance Redressal Authority shall ensure that, – (a) the grievance is remedied in a time frame not exceeding ninety days from the date of receipt of the complaint; or (b) the reason for the occurrence of the grievance is identified and the responsibility of the defaulting office or individual is fixed and the 149 grievance is redressed satisfactorily within one month after the period specified in clause (a) or (c) where the grievance has occurred as a result of a deficiency, negligence or malfeasance on the part of an office or individual the action is taken in accordance with conduct rules and departmental procedures; and (d) where the individual responsible for the delivery of the goods and services has willfully neglected to deliver the good or service or there exist prima facie grounds for a case under the Prevention of Corruption Act 1988, he can make an observation to that effect along with a recommendation for the penalty to be imposed,- (i) upto Group „B‟ Officer to the Chief Commissioner; (ii) Group „A‟ and above officer to the Principal Secretary to Government or the Secretary to Government, as the case may be. (5) The Grievance Redressal Authority may seek the assistance of any other officer required for the proper discharge of his duties or may direct any other officer to take action to redress a complaint made by aggrieved citizen; (6) Any officer, whose assistance has been sought under sub-section (5), shall render all assistance to the grievance redress authority.