Amendment status not verified — confirm the current text below against the official source.
Duty of the Government to deliver all public services through electronic mode. — (1) Every competent authority of the Government shall publish as prescribed within one hundred and eighty days from the commencement of this Act - (a) the public services which are to be delivered through electronic mode; (b) the date by which each such service shall be made available through electronic mode; (c) the manner of delivery of such services and their service levels; (d) the Grievance Redressal mechanism available to any person aggrieved about the outcome of any request made by him for such service through electronic mode; (e) any other information as may be prescribed; and, thereafter, review and update these publications every year. (2) Notwithstanding anything stated above, all public services shall be delivered in electronic mode within 5 years from the commencement of this Act; Provided that this period may, for reasons to be recorded, be extended for a further period not exceeding 3 years by the Government; Provided further that if it is not feasible to render a public service through electronic mode, then the Government shall issue a notification to that effect. (3) The competent authority, while introducing electronic services, shall ensure that - (a) the processes and forms relating to such services are simplified initially and periodically thereafter ; (b) assisted access to such electronic services is also made available.