Amendment status not verified — confirm the current text below against the official source.
(1) The State Commission, shall, prepare, in such form and at such time every year, as may be prescribed, an annual report on the implementation of the provisions of this Act during the previous financial year and forward a copy thereof to the Government. (2) Each Department shall, in relation to the public authorities within their administrative control, collect and provide such information, as may be prescribed, to the State Commission, as the case may be, and comply with the requirements concerning the furnishing of that information. The information shall include - (a) till such time as all public services offered by the public authorities under their control have been made available through electronic mode, the plan to achieve compliance to the sub-section (2) of section (3) and the implementation status of the plan published as per sub-section (1) of section (3); (b) in respect of the year to which the report relates, - (i) the number of electronic service requests and the total service requests in respect of services that have been made available through electronic mode; (ii) the number of electronic service requests in response to which service was provided in accordance with the applicable service levels and an analysis of the remaining cases; (iii) the number of grievances pertaining to the provision of electronic services that were received under the Grievance Redressal Mechanism and an analysis of such grievances and their disposal; (iv) the steps taken by the competent authority to strengthen the delivery of services through electronic mode in conformity with the provisions of this Act; (v) the steps taken by the competent authority to ensure availability of assisted access. (vi) an analysis of the feedback received by the competent authority in respect of the implementation of various provisions of this Act and in respect of services that have been made available through electronic mode, and the action taken by the competent authority in pursuance thereof; 11773rErd T1We (3R711T1771), I•' 14 3.1-4T-47, 2011 19 (c) recoinniendations for further development, improvement, modernisation, and integration of electronic services across departments and the legal and policy interventions that may be required to improve electronic service delivery; (d) any Other information as the State Commission, may require from time to time. The State Government, as soon as practicable after the end of each year, cause a copy of the report of the State Commission, referred to in sub-section (1) to be laid before House of the State Legislature. (3) If it appears to the State Commission, that the practice of a Department in relation to the exercise of its functions under this Act does not conform with the provisions of this Act, it may give a recommendation to Government specifying the steps which ought, in its opinion, to be taken for promoting such conformity. CHAPTER IV PENALTIES AND APPEAL