The Consumer Protection Act, 2019
Central · 2019
- S. 1Short title, extent, commencement and application.
- S. 2Definitions.
- S. 3Central Consumer Protection Council.
- S. 4Procedure for meetings of Central Council.
- S. 5Objects of Central Council.
- S. 6State Consumer Protection Councils.
- S. 7Objects of State Council.
- S. 8District Consumer Protection Council.
- S. 9Objects of District Council.
- S. 10Establishment of Central Consumer Protection Authority.
- S. 11Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners.
- S. 12Vacancy, etc., not to invalidate proceedings of Central Authority.
- S. 13Appointment of officers, experts, professionals and other employees of Central Authority.
- S. 14Procedure of Central Authority.
- S. 15Investigation Wing.
- S. 16Power of District Collector.
- S. 17Complaints to authorities.
- S. 18Powers and functions of Central Authority.
- S. 19Power of Central Authority to refer matter for investigation or to other Regulator.
- S. 20Power of Central Authority to recall goods, etc.
- S. 21Power of Central Authority to issue directions and penalties against false or misleading advertisements.
- S. 22Search and seizure.
- S. 23Designation of any statutory authority or body to function as Central Authority.
- S. 24Appeal.
- S. 25Grants by Central Government.
- S. 26Accounts and audit.
- S. 27Furnishing of annual reports, etc.
- S. 28Establishment of District Consumer Disputes Redressal Commission.
- S. 29Qualifications, etc., of President and members of District Commission.
- S. 30Salaries, allowances and other terms and conditions of service of President and members of District Commission.
- S. 31Transitional provision.
- S. 32Vacancy in office of member of District Commission.
- S. 33Officers and other employees of District Commission.
- S. 34Jurisdiction of District Commission.
- S. 35Manner in which complaint shall be made.
- S. 36Proceedings before District Commission.
- S. 37Reference to mediation.
Chapter CHAPTER IV
- S. 38Procedure on admission of complaint.
- S. 39Findings of District Commission.
- S. 40Review by District Commission in certain cases.
- S. 41Appeal against order of District Commission.
- S. 42Establishment of State Consumer Disputes Redressal Commission.
- S. 43Qualifications, etc., of President and members of State Commission.
- S. 44Salaries, allowances and other terms and conditions of service of President and members of State Commission.
- S. 45Transitional provision.
- S. 46Officers and employees of State Commission.
- S. 47Jurisdiction of State Commission.
- S. 48Transfer of cases.
- S. 49Procedure applicable to State Commission.
- S. 50Review by State Commission in certain cases.
- S. 51Appeal to National Commission.
- S. 52Hearing of appeal.
- S. 53Establishment of National Consumer Disputes Redressal Commission.
- S. 54Composition of National Commission.
- S. 55Qualifications, etc., of President and members of National Commission.
- S. 56Transitional provision.
- S. 57Other officers and employees of National Commission.
- S. 58Jurisdiction of National Commission.
- S. 59Procedure applicable to National Commission.
- S. 60Review by National Commission in certain cases.
- S. 61Power to set aside ex parte orders.
- S. 62Transfer of cases.
- S. 63Vacancy in office of President of National Commission.
- S. 64Vacancies or defects in appointment not to invalidate orders.
- S. 65Service of notice, etc.
- S. 66Experts to assist National Commission or State Commission.
- S. 67Appeal against order of National Commission.
- S. 68Finality of orders.
- S. 69Limitation period.
- S. 70Administrative control.
- S. 71Enforcement of orders of District Commission, State Commission and National Commission.
- S. 72Penalty for non-compliance of order.
- S. 73Appeal against order passed under section 72.
- S. 74Establishment of consumer mediation cell.
- S. 75Empanelment of mediators.
- S. 76Nomination of mediators from panel.
- S. 77Duty of mediator to disclose certain facts.
- S. 78Replacement of mediator in certain cases.
- S. 79Procedure for mediation.
- S. 80Settlement through mediation.
- S. 81Recording settlement and passing of order.
- S. 82Application of Chapter.
- S. 83Product liability action 84. Liability of product manufacturer.
- S. 84Liability of product manufacturer
- S. 85Liability of product service provider.
- S. 86Liability of product sellers.
- S. 87Exceptions to product liability action.
- S. 88Penalty for non-compliance of direction of Central Authority.
- S. 89Punishment for false or misleading advertisement.
- S. 90Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant.
- S. 91Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods.
- S. 92Cognizance of offence by court.
- S. 93Vexatious search.
- S. 94Measures to prevent unfair trade practices in e-commerce, direct selling, etc.
- S. 95Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants.
- S. 96Compounding of offences.
- S. 97Manner of crediting penalty.
- S. 98Protection of action taken in good faith.
- S. 99Power to give directions by Central Government.
- S. 100Act not in derogation of any other.
- S. 101Power of Central Government to make rules.
- S. 102Power of State Government to make rules.
- S. 103Power of National Commission to make regulations.
- S. 104Power of Central Authority to make regulations.
- S. 105Rules and regulations to be laid before each House of Parliament.
- S. 106Power to Remove Difficulties.
- S. 107Repeal and savings.