Amendment status not verified — confirm the current text below against the official source.
(1) The Banking Ombudsman may reject a complaint at any stage if it appears to him that the complaint made is: (a) frivolous, vexatious, mala fide; or (b) without any sufficient cause; or (c) that it is not pursued by the complainant with reasonable diligence; or (d) in the opinion of the Banking Ombudsman there is no loss or damage or inconvenience caused to the complainant; or (e) beyond the pecuniary jurisdiction of Banking Ombudsman prescribed under Clause 12(5). (2) The Banking Ombudsman may reject a complaint at any stage if after consideration of the complaint and evidence produced before him the Banking Ombudsman is of the opinion that the nature of the complaint requires consideration of elaborate documentary and oral evidence and the proceedings before the Banking Ombudsman are not appropriate for adjudication of such complaint. The decision of the Banking Ombudsman in this regard shall be final and binding on the complainant and the bank.